What is information privacy?
The Queensland in Information Privacy Act 2009 (IP Act) governs the way the Hadom Group Pty Ltd (Hadom) must collect, store, provide access to, use, and disclose an individual’s personal information.
Personal information means information or an opinion about an identified individual, or a reasonably identifiable individual (whether the information or option is true or not and whether the information or opinion is recorded in a material form or not).
Privacy Statement:
Hadom Group is committed to protecting the privacy of all individuals who interact with and provide their personal information to us.
Why do we collect and use it?
Hadom Group collects and uses personal information to provide services as a higher education institution. We also collect personal information to communicate with you and support other business functions, such as human resource management, delivery of community services, research, marketing, and alumni engagement.
How do we manage?
The Hadom Group collects and manages your personal information in a responsible, ethical, and secure manner. We take reasonable steps to ensure the personal information we hold about you is accurate, up-to-date, complete, and not misleading. As well as, protected from misuse, interference, loss, and unauthorized access, modification or disclosure.
How do we collect?
We may collect personal information from you in person, by phone, email, post, our website, or other digital platforms and devices. We also utilize digital tracking tools such as cookies on our websites and social media channels for automatic collection of information to improve your experience with the Hadom Group.
Who do we share it with?
We may disclose your personal information to trusted third parties in limited circumstances, within Australia and overseas, to support the services we provide for you, when you give us your permission or where we are required by law. If your information is disclosed to third parties, we require them to follow the same privacy requirements.
Further information on how the Hadom Group manages can be found in our Policy and Procedures.
The Hadom Group reserves the right to revise this Privacy statement or any part of it from time to time. Please review this Privacy statement periodically for changes.
Access my personal information.
To find out what personal information Hadom Group holds about you, contact the Hadom Group\’s RTI/Privacy Officer. You can learn more about the process to request access to your personal information under the Administrative access scheme. Please visit our Right to information page.
Amend my personal information.
We may check with you that your personal information is complete, correct, up-to-date, and not misleading. However, the Hadom Group relies on you to advise us of any changes to your personal information to help us maintain our records.
You can ask us to amend your personal information held by the Hadom Group through a change of details request if you are alumni, current student, employee or stakeholder (via Hadom Grouup Staff system).
For all other requests to amend personal information, please contact the Hadom Group\’s RTI/Privacy Officer using the ‘Contact us’ details.
Privacy complaints:
Should you have concerns about how the Hadom Group has treated your personal information please contact the Hadom Group to discuss your concerns? If you are not satisfied with the outcome, you may make a formal privacy complaint.
*How to lodge
Contact the Hadom Group\’s RTI/Privacy Officer for a copy of the Complaint form.
Submit your complaint form and any supporting documents to the Hadom Group\’s RTI/Privacy Officer by email or post.
If you are unable to lodge the complaint, another person can do this on your behalf with your authority.
What happens next?
Your complaint will be acknowledged and investigated. Within 45 business days from the receipt of your complaint, the Hadom Group will respond to you in writing the results of the investigation.
Right of review
If you do not receive a response within 45 business days or are not satisfied with the Hadom Group’s response, you are entitled to lodge a written complaint to the Office of the Information Commissioner Queensland (OICQ) for review and mediation.
Submit by:
Online: Complaint form
Email: info@hadom.net
Post:
Attention: Privacy Team
Office of the Information Commissioner
Head Office: 81-83 Campbell Street, Surry Hills, New South Wales, 2010, Australia.
Enquiries:
Email: info@hadom.net
Phone: +61 28 00 75 150
Contact us.
Applications, enquiries, and complaints should be directed to:
Email: info@hadom.net
Mobile: +614 52 555 786 (WhatsApp)
Website: www.hadom.net
Office Address: 81-83 Campbell Street, Surry Hills, NSW 2010, Australia,